Frequently Asked Questions

Use Send feedback in the app’s account menu, or the website feedback page. No account is required, and you can optionally leave an email for a reply. App feedback includes its version, operating system version and device model where available, but does not attach your location or account ID. For privacy or account-deletion help, use Contact Us.

In the app, open Account, sign in and choose Delete account. Follow the confirmation steps. This permanently deletes your account across the app and website, including your profile, favourites, reviews, votes, reports, photos and signed-in submissions and corrections. Accepted venue listings remain. Separate feedback and contact messages are not automatically deleted. A minimal deletion record is retained to block old sessions. If you cannot access the app, use Contact Us to request help with deletion.

Use Forgot password on the sign-in screen and open the newest reset email. Follow the link to set a new password. Links expire and can only be used once. If a link fails, request a fresh one and open it on the same device and browser or app where you requested it. If you normally use Google, you can continue signing in with Google.

Yes. Search by suburb or postcode, or move the map manually. Near Me uses your location with permission. You can change permission in your device settings. The app does not track your location in the background. An internet connection is needed to load maps, venue information and save contributions.

Use Verify Info after visiting to confirm the listed facility information is still correct. No sign-in is required. If details are wrong, use Suggest a correction instead. A community verification date is not a guarantee that facilities will always be available.

Sign in to write or edit your review from a venue. Your account also provides access to your contributions. Reviews can include a rating, text and optional tags. Uploaded venue photos are reviewed before appearing publicly; pending photos are not visible to other visitors. Avoid photos of identifiable children or other private information.

No account is needed to explore the map, read reviews, verify venue information, suggest venues or corrections, or send feedback. Sign in with email or Google to save favourites, write reviews, upload photos, vote on helpful reviews or report a review. Your account and favourites work across the website and app.

Family Facility Finder is a free online directory that helps parents and caregivers locate baby change tables, parents rooms, unisex toilets, male-accessible baby change facilities and private feeding facilities.

You can search for suitable venues using the interactive family facilities map, or learn more about the project on our About Us page.

The easiest way to find facilities near you is to use our interactive map. You can search by suburb or postcode, browse nearby venues and filter the results according to the facilities your family needs.

The map can help you look specifically for baby change tables, parents rooms, unisex toilets, private feeding facilities and locations that male carers can access.

Venue listings may include information about:

• Baby change tables
• Parents rooms
• Male-accessible baby change facilities
• Unisex toilets
• Private feeding facilities

You can use the filters on the family facilities map to show only the venues that match your requirements.

A parents room is a dedicated space designed for parents and caregivers with babies or young children. The facilities available vary between venues, but a parents room may include baby change tables, private or semi-private feeding areas, sinks, microwaves, seating and unisex toilets.

Check an individual venue listing or use the interactive map to find locations with a listed parents room.

Yes. Family Facility Finder is completely free to use. You do not need a subscription, membership or account to search the directory or browse the family facilities map.

We aim to keep venue information as accurate and useful as possible. Many venues are verified, while community submissions and suggested changes are reviewed before publication.

Facilities can change over time. If you notice information that is missing or no longer correct, please use the update option on the venue listing or send us your comments through the feedback page.

Absolutely. If you know of a shopping centre, library, park, community centre, attraction or other public venue with useful family facilities, you can submit it through the Add a Venue page.

Every submission is reviewed before it is published. This helps us maintain the quality and usefulness of the directory.

Yes. If you have visited a venue and noticed that the listed facilities are incorrect, missing or have changed, you can submit an update from the venue page.

You can also send general comments through our feedback page. Community contributions are one of the most valuable ways to keep Family Facility Finder accurate.

Family Facility Finder is currently focused on Victoria, New South Wales, Queensland, Tasmania and the Australian Capital Territory, where new venues are being added and verified regularly.

We plan to expand into other Australian states and territories as the directory grows. You can browse all currently available Victorian locations on the Victoria family facilities page, New South Wales locations on the New South Wales family facilities page, Queensland locations on the Queensland family facilities page, Tasmanian locations on the Tasmania family facilities page and ACT locations on the Australian Capital Territory family facilities page.

Family Facility Finder can include many types of publicly accessible venues, such as:

• Shopping centres
• Libraries
• Parks and playgrounds
• Community centres
• Visitor attractions and museums
• Aquatic centres
• Sporting and entertainment venues
• Government buildings and public facilities

Browse the map to see the different venues currently listed.

Finding a suitable baby change table, parents room or unisex toilet should not involve guesswork after you arrive. Family Facility Finder was created to help parents and caregivers plan outings with greater confidence.

You can read more about the purpose of the directory on our About Us page.

Google Maps is useful for finding businesses and public places, but it often does not tell you whether a venue has a baby change table, parents room, unisex toilet or private feeding facility.

Family Facility Finder focuses specifically on those family facilities. The interactive map also lets you filter venues according to the facilities that matter to you.

Yes. Businesses, councils, community organisations and venue managers are welcome to submit publicly accessible locations with useful family facilities.

To suggest a listing, visit the Add a Venue page. Submitted venues are reviewed before appearing in the directory.

Android and iOS apps are being prepared for release and are not yet publicly available in the app stores. The mobile-friendly website remains available now. You can open the interactive map in your phone's browser while you are out.

The most helpful way to support Family Facility Finder is to contribute useful local knowledge. You can:

• Add a new venue that is missing from the directory.
• Submit a correction when existing venue information has changed.
• Share the map with other parents and caregivers.
• Tell local venues and community organisations about the project.

Every contribution helps make the directory more useful for families.